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Call our Rental Hotline at 519-572-0278 or 1-855-MY-DOMUS and we can schedule a Virtual Reality tour using our Oculus Goggles at our office located at 295 Weber St. N., Suite 7. Viewing can be scheduled for next day and on. We try our best to give our current tenants 24 hours notice for viewings, so be proactive and call ahead of the day you plan to make an appointment!
Call 519-342-0608 x.102 to cancel your viewing, in as much advance as you can.
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You will need to place a deposit (immediate payment) of last month's rent to secure the room in your name. This is a non-refundable deposit. The deposit secures the room/suite/house for 5 days, at which time all lease documents need to be completed, key deposit and rent payments arranged in order to complete the rental agreement.
A $200 refundable key deposit must be paid within FIVE days of the initial deposit. It can be paid by debit, credit (w/ 4% service fee), or post-dated cheque. You can post-date the cheque to be cashed on the 1st day of your lease.
The key deposit is refundable, as long as you return ALL keys/fobs by the last date of your lease. A key deposit return cheque will be issued to you on the last day of your lease.
The key deposit is not a security deposit. Key deposits are legal. Unreturned keys take time and money to replace locks and keys. For more information, please follow this link to the Landlord & Tenant Board site.
Key deposit refund cheques will be prepared to hand back on the last day of your lease. Provided you return all of your keys on time, you will receive your cheque back immediately. If you don't return all your keys, there will be a fee.
There is a sample copy of our lease located on our website on our home page under FORMS. You will be able to print out a personalized lease, only after you (and your entire group) have made a deposit and started the online lease process. When you make a deposit, we send you a link in your email to begin filling out a personal information form. The lease is created using your information and from there, the link outlines instructions to complete the rest of the lease documentation.
Short answer: it's easy!
In more detail, follow these steps:
If you have questions after you have read through all instructions and the whole lease, let us help you by calling or emailing a Domus rep.
For initial deposits: debit, certified cheque, or credit card*. These payments must be made ON SITE in our office. For key deposits: debit, certified cheque, post-dated cheque, credit card*. For rent payments: post-dated cheques, void cheque or a PAD (Pre-Authorized Debit) form. We also accept walk-in debit/credit* payments.
NOTE: If you have no way to come to the office to make a payment please contact our office.
Ease for all parties, and for you to avoid incurring the utility fee is the short answer. Your method of payment is required as part of your lease package which is due within five days of making a deposit
Having a guarantor for your lease is very similar to getting a co-signer for a mortgage. It ensures the landlord will get paid if a tenant does not pay the rent. In the majority of cases, a student's parents act as the guarantor. Therefore, if you do not pay your rent, expect your landlord to call your parents. Nobody wants that to happen! The guarantor form requires:
If you do not have anyone to sign as a guarantor, you can talk to our Leasing Admin Team about setting up a Guarantor Fund (two months of pre-paid rent in lieu of a guarantor).
Yes. In the waiver you sign as part of the leasing package, it states that tenants belongings should be insured, either by renter's insurance or extended coverage under his or her parent/guardian's home insurance. Likewise, the management agrees to respond to all issues brought to their attention promptly and within the guidelines of the Residential Tenancies Act, 2008.
You will receive a Deficiencies List in your move-in package, to write down anything that is not working or broken. This list is to be submitted to us within 2 weeks of move-in, so that we can assess the list, inform the landlord, and make improvements.
Throughout the year, our Resident Service team is available by phone/email during regular office hours. They can be reached: 519- 342-0608 ext. 103 or fix@domushousing.com.
After hours emergencies please contact via phone:
House 519-342-0608 ext. 108
Apartments 519-342-0608 ext. 109
***Leave a message including your name, phone number, property and unit as well as a brief description of the issue.
Maintenance requests are taken into consideration, consulted by our property admin and the landlord, and plans are communicated to our tenants. Emergencies (i.e. leaks, broken roofs, etc.) will be handled promptly.
Yes.
You can find a Sublet Contract Template by clicking here.
When you find a subletter, it's a good idea to have something in writing confirming your agreement. Complete a sublet contract and send in a copy to living@domushousing.com so that we have it on file.
Please note, you are still the tenant, and you are now acting like a "landlord" for your subletter. You will continue to pay rent to Domus, and you are responsible for collecting rent from your subletter.
No. Unless, you talk to your roommates and get it in writing that this is acceptable.
Bottom line - communicate with everyone to avoid problems.
A replacement is an individual who will take over your entire lease contract and agrees to all the same terms as your original lease.
When a replacement is found, a $225 administration fee is charged. Replacements are required to submit all required documents and payments and be approved as tenant before you are released from your contract.
Our housing is not residence. We do not govern behavior, and therefore, we expect our tenants to communicate and sort out any issues amongst themselves. For legal advice, the Landlord and Tenant Board can be contacted at the City.
We assign rooms in apartments. For houses, it is up to the group to assign rooms amongst themselves.
Rent varies according to location, condition, amenities, and features. In Waterloo, it can be anywhere from $400-$700, and higher for a 1-bedroom or bachelor apartment. The cost of living often goes down as the number of residents increases. Living with a few roommates is an effective way to keep costs down. Pricing for our available properties can be found on our website listings or by requesting an Availabilities email be sent to you at rent@domushousing.com! Feel free to call our rentals team at 519-572-0278 for more specific rental prices.
Most of the Domus houses & apartments come with the majority of utilities covered by the landlord. Utilities are not included in the rent but as outlined in the lease, if you pay your rent on time, the landlord agrees to pay your utilities at a set price of $50. You are encouraged to pay on time to avoid paying extra for your utilities. We advertise that utilities are included because we assume that tenants will pay their rent on time.
If you decide on housing that does not include this offer and utilities are the tenant’s responsibility, you can expect to pay roughly $45-65 per month for electricity, heat, and water. In this case, tenants are responsible for setting up their own utility accounts.
Check this link for the companies to contact to set your utilities up!
Accounts must be presented to a Domus Representative before moving in.
It depends; some have internet deals included, others do not. If not, the best approach is to bundle internet, cable, and phone together with one company to receive a bundle discount (a 10-15% savings). Be sure to account for installation fees as well. Separately students can expect to pay:
In the RENT section on Page 2 of the LEASE, $50.00 per person is added to the rent as a utility fee. Should rent be paid on time (no later than the 1st of each month before 12:00pm), a $50.00 discount per person is rewarded. Thus, pay on time and you will not need to pay the $50 utility fee.
We are the link between landlords and students, handling all housing related issues for both parties. Using a property management company does not cost students anything; it is the landlord's preference and cost.
We provide:
Yes, at houses it is usually included. For our apartments, it is usually a fixed rate. Read up on our Parking Policy here.
Yes, we do! Check out our helpful guide to packing as a student.
Learn. Information for New Tenants from the Landlord & Tenant Board